Frequently Asked Questions

General

How will I track my order?

You will receive a tracking number
via email and sms once the order is processed from our warehouse.

Please wait for 48 hours before raising a ticket for tracking info.

You can track your order here.

Which payment methods can I use to place an order?

At Genius Maker, we provide
Cash on delivery, UPI, Cards, and Net Banking are payment methods to place an order.

What if I want to return the product?

We have a hassle-free 5-day return policy.
You can email or call us at our
support number within 48 hours of receiving the product.

When will I receive my ordered items?

For Prepaid orders: We offer FREE DELIVERY for Prepaid Customers.
There is no order verification time.
We will ship your order within 1-2 days.
And we will try to get it delivered to you within 4–5 days.

For CASH ON DELIVERY (COD) ORDERS: For those who prefer Cash on Delivery (COD),
We offer two options to suit your needs:

Please note that COD orders require a verification process.
So expect 1-2 days for order verification, an additional day for processing,
and a total delivery time of about 6 to 7 days.

How can I contact you if I need any help?

Our team is happy to help you in your shopping journey.
Email us at: shopnitistore@gmail.com
WhatsApp: +91 9382281102
Timings: 10 AM to 5 PM (Monday to Friday)